Please say which email address your account uses. Without it we cannot find your account, and that is the slowest part of answering almost every message.
Things we can sort out quickly
- You cannot sign in, or the password reset email has not arrived.
- You were charged twice, or charged after cancelling.
- Your membership is not showing the things it should.
- A page, a sigil or a soundscape is broken.
- You want your account and everything in it deleted.
Things you can do yourself, faster
Cancel a membership bought on the website. Account, then Manage membership. It runs to the end of the period you have paid for.
Cancel a membership bought in the iPhone app. Apple bills it, so it has to be cancelled in your iPhone's Settings, under your name and then Subscriptions. We cannot cancel it for you.
Stop the moon letters. Every letter carries an unsubscribe link at the bottom. It takes effect immediately and does not touch your account.
What we cannot do
We cannot tell you what a working will do, promise an outcome, or advise on anything medical, legal, financial or psychological. If something in your life needs a doctor, a lawyer or a crisis line, please go to one of those first.